Refund policy
Last updated: September 2026
We want returns and refunds to be clear and straightforward.
In addition to any non-waivable rights customers may have under applicable law, PF offers the voluntary return policy described below.
1. 45-Day Return Policy
Eligible products may be returned within 45 days from the date of delivery.
To request a return, contact:
Please include:
- your order number;
- the email address used for the purchase;
- the item you wish to return;
- a short explanation of the request.
2. Return Condition
Products should be returned in reasonable condition.
Opening the packaging does not automatically make a product ineligible for return.
We may reduce or refuse a voluntary refund where a product has been materially damaged, altered, excessively used, or handled substantially beyond what would reasonably be necessary to inspect it, where such reduction or refusal is permitted.
This does not limit rights relating to products that are defective, damaged, incorrect, or materially different from their description.
3. Return Authorization
Please contact us before sending a return.
Customer support will provide the appropriate return instructions and return destination.
Sending an item to the PF LLC business correspondence address without prior instructions may delay processing.
4. Return Shipping Costs
For voluntary change-of-mind returns under our 45-day return policy, the customer is generally responsible for return shipping costs unless we state otherwise.
Where a product is defective, damaged, incorrect, or materially different from what was ordered, return costs will be handled as required by applicable law and the circumstances of the order.
5. Damaged, Defective, or Incorrect Items
Please contact us as soon as reasonably possible if an order arrives:
- damaged;
- defective;
- incorrect;
- incomplete;
- materially different from its description.
Where appropriate, we may request photographs or other reasonable information to help us understand and resolve the issue.
Depending on the circumstances, available solutions may include:
- replacement;
- refund;
- partial refund;
- another appropriate remedy.
Nothing in this policy reduces any non-waivable rights relating to defective or incorrectly supplied goods.
6. Refund Processing
Once a returned product is received and reviewed, we will notify the customer about the refund status.
Approved refunds are normally issued to the original payment method.
After a refund is issued, additional processing time may be required by the customer's bank, card issuer, or payment provider before the funds appear.
7. Original Shipping Charges
Where standard shipping was provided free of charge, there is no standard outbound shipping amount to refund.
If a customer voluntarily selected and paid for an upgraded delivery method, that additional delivery charge may be non-refundable except where applicable law requires otherwise.
8. Exchanges
Where exchanges are available, customer support will provide the available options.
Replacement products, colors, variants, or quantities remain subject to availability.
9. Order Cancellations
If you wish to cancel an order, contact us as soon as possible.
We will attempt to accommodate cancellation requests before fulfillment begins.
Once an order has entered fulfillment or has been dispatched, cancellation may no longer be possible and the return process may need to be used instead.
Any non-waivable cancellation rights available to the customer remain unaffected.
10. Refused or Unclaimed Deliveries
If an order is refused, abandoned, or returned because it was not collected, additional shipping or handling costs actually incurred may be deducted from a voluntary refund where permitted.
This does not apply where the delivery problem resulted from our error or where applicable law requires a different outcome.
11. Incorrect Addresses
Customers are responsible for entering a complete and accurate delivery address.
If a parcel is returned because an incorrect or incomplete address was supplied, additional shipping costs may apply before reshipment.
Please contact us immediately if you notice an address error.
12. Mandatory Consumer Rights
Our 45-day return policy is an additional commercial benefit.
It does not replace, restrict, or remove any rights or remedies that customers cannot legally waive.
13. Contact
Return and refund questions should be sent to:
Phone: +1 213 397 4086